Refunds & Cancellation Policy
skinkraft.com believes in helping its customers as far as possible, and has therefore a liberal cancellation and refund policy.
Please note that all Skin Kraft subscriptions are cancellable.
Please write to us at firstname.lastname@example.org or call us at 1800-3010-5030 (9am-6pm, Mon-Sat) requesting for a cancellation. We process the request within 24-48 hours and you will not be charged anymore after that. If in case, you are charged for the next subscription cycle during this window (after a request has been raised and before the cancellation was successful), please let us know and we will initiate a refund for this transaction. You will be eligible for a 100% refund. (Please read the “Refund” section below).
Cancellations after Shipping: For cancellation requests that come in after the products have been shipped, a 'Shipping & Handling' Fee of Rs. 100/- will be adjusted against the refundable amount.
Refund Policy (No Questions Asked Money Back Guarantee):
For new subscriptions: After 30 days of using the products as directed, if you’re unhappy with the results, mail or call us at (email@example.com & 1800-3010-5030) to claim your money back. We'll wire 100% of the money back to you - NO QUESTIONS ASKED. We do this in 100% of the cases. No refund will be done before 30 days from the date of the order.
If your subscription has been renewed more than once (that is you have been charged more than once), we assume that you are satisfied with the products and the “No Questions Asked Money Back Guarantee” will not be applicable any more. These cases will be dealt on a case by case basis.
SkinKraft Fair Use Policy
We believe in the satisfaction of our customers, above all. However, in the interest of the product, we have a SkinKraft Fair Use Policy:
Except for the trial plan, refund claimed after 30 days will be made available only for remaining plan duration. Products used in the first month will not be refunded in such a case.
In such a case, products used in the first month cannot be refunded.
In all the refund cases, the products (used or unused) have to be sent back to us at the following address:
G-3 (Ground Floor), Modern Profound Tech Park,
Hyderabad, Telangana - 500084
For prepaid orders/subscriptions, refunds will be made in the same form that the payment is received within 10 working days from the date of receiving the returned products. In case of Cash on Delivery orders/subscriptions, refund will be made to the bank account that you will have to provide along with the refund request.
The ongoing subscription will also be automatically cancelled when a refund is requested.
If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please call our customer care at 1800-3010-5030 (9am-6pm, Mon-Sat) or email us at firstname.lastname@example.org. We will personally ensure that a brand new replacement is issued to you with no additional cost.